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I am running XP Pro. Go figure. Just use the decent Hauppauge 950Q USB tuner alone. After repeated attempts to install and configure LiquidTV, I decided to scrap EVERYTHING Nero and Tivo related. What an ill conceived abomination this LiquidTV is. It HAS to be better than LiquidTV. Included here are actually LOTS of mainly local channels that I am NOT getting through Comcrap on my Tivo HD DVR using legally subscribed cable cards. Found all 70+ Comcast analog and about an equal number of unencrypted QAM channels that they are passing through to me.
But, it runs ONLY if you have an ORIGINAL WinTV 6 or later CD available for your computer's optical drive as the upgrade takes place. I found and downloaded a free version of Hauppauge WinTV 6 and it installed in a snap. I am long time Tivo customer/PC builder. I'd LOVE to be using the newer WinTV 7 software that I downloaded from Hauppauge Support. Not Media Center. I did a channel scan. Until I can figure out how to get the newer WinTV 7 to run, I am content with what I have running now.
This is one of the worst pieces of junk I jave ever bought. It does not work and support is non-existent.
On the Tivo website, this product is described as end of life. I went to the Nero website, and the product was not found. I am waiting for an email back from Nero support to resolve a Tivo Service Number issue, however the Nero forum reports very long response times and poor support.The tuner seems ok, but the software has problems.
The only way to get customer support for free is by email. I already had a computer. Emailed customer support - uninstallled their way still could not get program guide 4. I think in a few days I will get back informations from our team. I will give you response immediately."Now the real deal. 2. First installation- would not accept TV tuner.
Reloaded product - accepted TV Tuner but would not give program guide. 3. I purchase this product for my wife for Christmas so that we could get her the TIVO at a cheaper rate. Last message from customer support. "I sent this case to our development team. Please be patient for a little while. I will never buy a NERO product again. I am going Comcastic with their cable box and DVR.
1. The telephone hotline is charged as $1.29 a minute.Warning -- Don't buy this product. Contacted Customer support- did as instructed could not load because it could not find the cable company schedule. I have loaded it five times and each time a different problem. From my experience, TIVO and NERO have lay an egg with this product.
I ordered this product, and after reading the reviews on this site, I cancelled the order 10 minutes later. Once again I contacted Nero and was told that the order was now "pending cancellation" and I would not receive a refund until I sent the item back. I was told that the order was indeed cancelled and to "ignore" the email about the item shipping. The agent was completely rude and treating me like I was an idiot for not understanding their return shipping policy. Well 3 days after cancelling the order I received an email stating "your item has shipped". So I called Nero, and after waiting on hold for 20 minutes I was finally able to speak to somebody in customer service. Do Not Purchase This Item. I was then told that they don't pay for return shipping even if it is their fault.
The worst part is when I called today they have no record of me calling in, AT ALL. At this point I'm already seeing how the reviews are correct regarding their customer service, but I try to stay calm and politely request that they send me a shipping label, since the error was on their end. I was told their system does not allow for order notes or customer service notes in the database. But I accepted the response and went on my way. I was a little turned off that they charge their customers for standard tech support on their product. Finally I requested to speak with a supervisor, who agreed to email me the return shipping label.
I thought this was a little shady considering the email contained an actual tracking number. Well of course 3 days later I received the item in the mail, and after checking my back account I noticed they did charge me. It has been 3 days and I have still not received anything. So please do yourself a favor and stay away from Nero products.
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